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Emergency Response Solution

With an increased public awareness and heightened concerns over emergency call handling, enterprises and governments at all levels are required to address multi-line telephone system (MLTS) 911 call handling with greater efficiency. The requirements needed to comply with the E-911 legislative requirements can be summarized as the ability to:

  • Initiate and recognize a 911 call within the MLTS
  • Route the 911 calls externally to defined PSAP without interference of the call
  • Obtain a location identifier and call back telephone number from where the calls originated (through the PSAP)
  • Respond to a 911 call and dispatch Emergency Services to the exact location
  • Locate quickly the caller in distress within the premises from where the 911 call originated

These requirements translate into a resilient and robust solution that must:

  • Be cognizant of all telephone appliances’ locations and movements, which could be utilized to place a 911 call
  • Detect a 911 call and place it on the designated 911 reserved communication port(s)
  • Detect the origin of a 911 call within the building
  • Never intercept or interfere with the 911 call as it progresses to the outside network
  • Pass the necessary call information out to the PSAP for correlation of the call / caller information to an origin address and location
  • Deliver to the PSAP moves, adds and changes (MACs) information 24/7 at designated times
  • Provide facilities for access to call tracing
  • Provide capabilities for custom reporting of calls, transactions and updates to the PSAP

Mitel® is committed to enhancing emergency call handling and notification and has developed a complete solution addressing the needs for the small, medium and large enterprise. Mitel TDM and IP Telephony platforms combined with the Mitel ER AdviserTM deliver a  powerful end-to-end emergency call handling solution.

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